rumboexplora@gmail.com     (0051) 989643208 - 941949977

TRAVEL INFORMATION

TRAVEL INSURANCE:
Rumbo Explora EIRL recommends to our customers have travel insurance polices to cover all expenses, in case if a member of the group gets sick, needs hospitalization, emergency evacuation, repatriation or other problems occurring during your holiday. We care of him/her by getting a qualified doctor, but all costs will be covered by the client. This is why we recommend to purchase the travel insurance prior to come to Perú. Please note that Rumbo Explora cannot be held responsible for accidents or any injuries that might occur en route.
We do not sell or recommend any specific policy. Please advise your insurer of any pre-existing medical conditions. If you are booking excursions involving high altitude such as Lake Titicaca, Colca canyon or Inca trail trekking, make sure that you are covered for this trip. If you are booking the glacier trekking, or planning on carrying out any other activities make sure that your insurance policy will cover you for these.

CANCELLATIONS:
If you wish to cancel you holiday-excursion, you must let us know in writing, all passengers are subject to a cancellation fee, which will be charged as follow:

FITS:
Days before departure when you notify us / Penalty
01 – 10 days prior = 75% of total cost
11 – 20 days prior = 50% of total cost
21 – 30 days prior = 25% of total cost

GROUPS:
Days before departure when you notify us / Penalty
01 – 10 days prior = 100% of total cost
11 – 20 days prior = 50% of total cost
21 – 30 days prior = 25% of total cost
NOTE: Entrance fees to Machupicchu, Huaynapicchu, and Inca Trail, Sacred valley, City Tour, Cusco Churches and others are non-refundable and non-transferrable.

RESPONSIBILITIES – IMPORTANT:
Rumbo Explora EIRL acts only in the capacity of an AGENT, that while exercising every posible precaution we are not responsible for injury, death, damage, loss, natural disasters, strike, accidental delay or other irregularities which may be caused by negligence acts or omissions on the part of companies or individuals engaged in transportation, accommodation or other services related to the accomplishment of the tour.
On trips, a representative of our company will asked you to sign an affidavit which acts as a release form for risks incurred during your excursión, which is a usual practice for some operators. Rumbo Explora reserves the right to adjust or alter any travel programme when necessary for the protection, safety or improvement of the itinerary or when local conditions do not permit operation of the itinerary-program. Also our company reserves the right to accept or refuse any person with physical infirmity, mental condition or general deportment impede the operation of the tour, welfare or tour enjoyment of other tour passengers all at the discretion of Rumbo Explora and/or their agents. We will bring all our experience and expertise to bear and try to ensure that you will have a wonderful and fulfilling travel experience. To fully enjoy the tours programmed, we urge you to be flexible and tolerant especially if travelling outside the major cities, where you will experience different custom and culture.
Some hotels, Lodges and guest houses in Sacred Valley, Lake Titicaca, Colca Valley and Puerto Maldonado are located in remote areas where these sites are outstanding and tourism infrastructure is basic, so if you travel those destinations, you must accept that variations to tours, transport, hotels, facilities, food standards and quality of guides may and sometimes do occur.

PAYMENTS:
All payments are due in full, 30 days before arrival date to Perú. Normally in order to guarantee tour guides, spaces in hotels, train tickets, transport and many other colateral services. Our policy is to pre-pay contracted services before to passenger´s arrival date.

FLIGHTS (INVOLUNTARY ITINERARY CHANGES):
RUMBO EXPLORA EIRL accepts no responsibility for the consequences of flights missed due to client´s failure, because we have not control over international o national air carriers therefore schedules may change or flights can be delayed or cancelled due to no fault of our own. It is the passenger’s responsibility to telephone or send an e-mail the tour company and/or hotel for the next cities to be visited, advising them of the new arrival date, time and flight, this communication is at the passenger’s expense. Failure to advise the adjusted arrival information may result in “no-show” charges imposed by the local representatives and/or hotels. We will do all we can to ensure the smooth flow of all your transport connections, but is your responsibility to check exact times of flights and confirm these.
When you travel with an airline, the conditions of carriage of that airline apply, some of which will limit or exclude liability. These conditions are the subject of International Agreements between countries. Currently airport tax (tasa de embarque) is included in the Plane Ticket in most Peruvian airports. Sometimes it is possible to reserve seats directly with the airline by telephone or online prior to travel.

VISAS / PASSPORTS:
If you travel to Perú, visa is not necessary for U.S Citizens, UK citizens, Western European nationals, Americans, Canadians, Australians, New Zealanders, South Africans and most other nationalities. If you hold a passport from another country, check with your local consulate or embassy about requirements for travel to Peru. All passengers traveling internationally are required to have a passport. Please carry proper identification on you and do not leave in your suitcase or hotel room. In most of places like airports, train-bus stations, frontier or at any other check points you must to show passport, because some countries have laws that require you to carry your passport with you at all times and anywhere. If you are in any doubt please contact the nearest Peruvian Embassy.

TIPPING:
Tipping is not included for tour guides, drivers or porters during journeys. We only include tipping for porters at airports, train or bus stations transfers, where certified porters by the proper authorities are located. They are voluntary contributions and if desired, we recommend that the following guidelines be followed (amounts specified are per group and applicable for the length of the trip, not per day)

Tour guides US$ 50 – 100
Drivers US$ 15 – 20
Transfer agents US$ 15 – 20
Head cook US$ 40
Camp crew each one US$ 20
Porters / mule drivers US$ 15
Long-haul drivers US$ 25 – 50
For a taxi, a tip is not customary.
Tipping at hotels are not included, since your contact with the hotel porter is personal at baggage pick-up and check out. Passengers are free to tip them once inside the hotel. All hotel staff including porters/bellboys have a salary, so tipping is voluntary, sometimes not necessary.
Tip hotel staff US$ 1 – 2 for room or bar service.
Tipping in restaurant is not common, though we do recommend a small tip be left for services. A tip of 5-10% is acceptable.

HEALTH AND VACCINATIONS:
If you travel to Peru, in special to the rainforest (including Tambopata Reserve, Manu National Park and Iquitos), although the risk is not great, we advise you to take anti-malarial precautions and strongly recommend that you obtain a Yellow Fever vaccination (you can get the Yellow Fever vaccination card in some hospitals). You should also be aware that Dengue Fever is present in the Amazon region – this is a non-preventable disease caused by daytime biting mosquitoes. You should always apply insect repellent and wear long-sleeved shirts and trousers while in the rainforest to avoid being bitten. There are no mandatory vaccination requirements in Peru. Recommended vaccinations are: Polio, Tetanus, Typhoid, Hepatitis A. Please seek medical advice before you travel.

HIGH ALTITUDE SICKNESS:
About high altitude sickness, most visitors do not suffer major problems. However, shortness of breath is common, we recommend to take pills for altitude sickness before travelling or during the first days. If you suffer from heart or lung condition, think you may suffer due to altitude, please consult your doctor or insurance office before coming to Peru. When travelling, one of the symptoms of altitude sickness is stomach illness, headache, seasick, you feel dizzy or perhaps vomits, normally it happens in the first days and mostly to men, we recommend you drink bottled water. If you suffer from any disability or condition and are concerned whether this will affect the holiday-excursion, we will do the best to help, so we recommend you to bring some medicines you require, because in some cities or villages in Peru, medical facilities can be basic, and perhaps the medical center in a little far away.

REFUNDS:
Refunds requests will be answered within 30 days of the client submitting an email or telephone call. Rumbo Explora will provide a detailed list of charges that will apply as depending on the different hotel polices, in some cases refund no applies. Refunds cannot be made for any unused accommodation, services or transport. If the balance payment is required earlier than 90 days before departure, this will normally be non-refundable in the event of cancellation.

ALTERATIONS / CANCELLATIONS BY YOU:
If you wish to alter you holiday-excursion date before departure, we will do the best to help. Our company will charge the additional cost incurred as a result of the change, as airfares, hotels, train-bus tickets, and others. Please make sure that all names you give us are spelled exactly as they appear in passports.
In addition when one person in a party cancels and others still wish to travel, single room supplements will be payable if this results in single rooms being used.

ALTERATIONS / CANCELLATIONS BY US:
Rumbo Explora make careful arrangements with hotels, office representatives, airlines, train-bus tickets and others to ensure that we are able to provide you with the holiday-excursion as described. However in exceptional cases, it may be necessary to make changes to your holiday-excursion arrangements (including accommodation, tour operator services, flights, train-bus tickets, transport and others) due to circumstances beyond our control. When changes are necessary, we will do the best to ensure that they do not affect you holiday-excursion. If we have to cancel you holiday-excursion, we will contact you and offer you choises.

Note: If Alteration / cancellation is by you or by us in the event of force majeure:
If we have to make major changes, affecting your holiday in the event of force majeure, we will contact you and offer other choises. However the compensation will not be paid.
If, in the event of force majeure, we are still able to operate you holiday-excursion but you wish to cancel, we will do the best to help. We willendeavour to recover from our suppliers and refund to you paid for your holiday, but where we are able to do.
Force majeure events include strike, protests, war, threat of war, civil unrest, fire, natural disasters, terrorist activity, nuclear disaster, changes of timetables of airlines, and others causes beyond our control.

OUR RESPONSABILITY TO YOU:
Rumbo Explora is dedicated to ensuring that you holiday-excursion is as described. If a part of your holiday is not provided as promised, and this affects the reasonable enjoyment of your holiday-excursion, our company will pay the compensation appropriate to circumstances, limited up to 100% of the cost on the service concerned.

YOUR RESPONSABILITY:
Clients are responsible for ensuring that all immigration and health requirements are fulfilled for obtain travel documents, as passports, visas and vaccination certificates. We require your passport details to issue some tickets (airfares, train and bus tickets).
By taking a holiday-excursion with Rumbo Explora, you agree to accept the authority and decisions of our employees and representatives. If your behavior or health before the departure of a tour represent threaten the safety of the group during the tour, then you may be excluded from the tour without refund or compensation.
It is you responsability to obey local laws, otherwise you may be excluded from the holiday-excursion and we will cease to have any responsibility to you. Please bear in mind that travel in Peru is not the same as travel in your country.